Fix Finder
Pick what your appliance is doing. We’ll ask a question or two, then take you through the checks one at a time, starting with the quickest and safest.
Washers
Washers
Washer won’t drainWater is left in the drum when the cycle ends.
Washer won’t spinClothes come out dripping, or the drum never speeds up.
Washer won’t startNothing happens when you press Start, or it won’t fill.
Washer leaking waterWater on the floor under or around the washer.
Washer smells mustyA musty, sour or mildew smell from the drum or clothes.
Washer shaking, walking or bangingLoud banging, heavy vibration or the washer moving across the floor.
Dishwashers
Dishwashers
Dishwasher won’t drainDirty water standing in the bottom of the tub.
Dishes not getting cleanFood left on dishes, grit, or a cloudy white film.
Dishwasher leakingWater on the floor in front of or under the dishwasher.
Dishwasher won’t startLights come on but nothing runs, or there are no lights at all.
Dishes not dryingDishes, especially plastics, are wet at the end of the cycle.
Dishwasher smells badA sour, rotten or musty smell when you open the door.
How the Fix Finder works
Each guide is built from the manufacturers’ own troubleshooting pages. The order is ours: what’s most likely, and least risky, comes first.
Safe to try
Checks anyone can do
Settings, loading, detergent, hoses you can see. No tools, nothing electrical, nothing to take apart.
Take care
Fine with some care
Unplugging, turning off water, cleaning a filter that releases water, moving the appliance. We tell you exactly what to prepare.
Call a pro
Time for a technician
Anything inside the cabinet, any wiring, motors, pumps and control boards. We’ll help you describe the problem so the visit goes faster.
See a code on the display? Look it up first; it usually points straight at the cause.